Book through the site or Give us a call at (877)-355-3878 (DUST). Provide us all the requested details including date and location and you will get a Booking confirmation via Email or Text.

Confirmation will be sent to Email or Text within 12 Hours of Booking.

Yes, of course. After you book for the first time, an account will be made for you where you can login and modify your bookings at anytime. Changes must be done at least 24 hours prior to your booking.

Prices vary depending on the type of service you choose, the size of the property and if there are any extra services that needs to be done. Initial prices are always estimats and the final amount is always charged after the clean.

Currently we only operate in the Richmond Hill & Markham area. But we do have plans to provide our services to other cities in the future so keep your site/number handy.

Terms of Service

Last Updated: November 26, 2025

These Terms of Service (“Terms”) govern the residential cleaning services (“Services”) provided by Dust Bunnies Cleaning (“Company,” “we,” “our,” “us”). By booking a service with us—whether through our website, by phone, or by text—you (“Client,” “you”) agree to these Terms.

1. Services Provided

Dust Bunnies Cleaning offers residential cleaning services including, but not limited to:

• Standard / Regular Cleaning

• Deep Cleaning

• Move-In / Move-Out Cleaning

• Short-Term Rental / Airbnb Cleaning

• Post-Renovation Cleaning

• Add-on services (upon request)

A detailed list of what is included in each service is available on our website or booking confirmation. We reserve the right to decline services that fall outside our scope or pose safety concerns.

2. Booking & Scheduling

• Clients may book appointments online, by phone, or by text.

• Appointment times are approximate and may vary based on traffic, weather, or prior bookings.

• Accurate home information (size, number of rooms, condition) must be provided to ensure proper pricing.

3. Pricing & Payments

• All pricing is based on home size, condition, and the selected service package.

• Additional charges may apply for excessive dirt, clutter, pet-heavy cleaning needs, or additional labour time.

• Payment is due at the time of service unless otherwise agreed.

• Accepted payment methods include: credit/debit card, e-transfer, and other options listed on our website.

If payment is not received, we reserve the right to pause or discontinue service.

4. Cancellation, Rescheduling & No-Show Policy

To avoid fees:

• Cancellations or rescheduling must be made at least 24 hours in advance.

Fees:

• Late Cancellation (within 24 hours): Up to 50% of the service cost

• Same-day Cancellation or No-Show: Full service fee may be charged

• Lockout Fee: If cleaners cannot access the home upon arrival, the full service charge may apply

5. Access to Property

Clients are responsible for ensuring the cleaners can access the home at the scheduled time.
This may include:

• Being home

• Providing a door code

• Leaving a key with concierge

• Granting permission to enter building or unit

If entry is not possible, the no-show/lockout policy applies.

6. Satisfaction Guarantee

We stand behind our work with a 100% Satisfaction Guarantee.

If an area was missed or not cleaned to standard:

• Contact us within 24 hours

• We will return and re-clean the affected areas at no additional cost

Refunds are not offered, but we will always work to correct any issues.

7. Damages & Liability

While we take great care in every home, Dust Bunnies Cleaning is not responsible for:

• Pre-existing damage

• Normal wear and tear

• Items not properly secured by the Client

• Damage resulting from incorrect installation of fixtures, shelves, blinds, etc.

Any claim of damage must be reported within 24 hours of service.
Our cleaners are insured, and valid claims will be reviewed promptly in accordance with Ontario standards.

8. Health & Safety

We may refuse or stop service if the home contains:

• Mould

• Hazardous conditions

• Bodily fluids or waste

• Infestations (insects, rodents, bedbugs)

• Unsafe or aggressive pets

Such conditions may result in additional charges or refusal of service.

9. Client Responsibilities

Clients agree to:

• Secure valuables, jewelry, cash, and important documents

• Pick up toys, clothing, and personal items before cleaners arrive

• Ensure utilities (electricity, running water, lighting) are active

• Notify us of any special cleaning instructions, fragile items, or areas to avoid

• Secure pets if needed

10. Recurring Service Policies

For weekly, bi-weekly, or monthly service plans:

• Rates may be adjusted due to changes in home condition or operational costs

• If cleanings are skipped or delayed, the next service may be priced as a “first-time” or “deep clean”

11. Privacy Policy

Dust Bunnies Cleaning collects and uses personal information only for booking, billing, communication, and service-related purposes.
Your information is never sold or shared with third parties except when required for service delivery or law enforcement.

Full details are available in our Privacy Policy page.

12. Right to Refuse Service

Dust Bunnies Cleaning reserves the right to refuse, cancel, or discontinue service at any time for reasons including:

• Unsafe environments

• Harassment, discrimination, or inappropriate behavior

• Fraudulent activity

• Excessive undisclosed cleaning demands

13. Changes to These Terms

We may update these Terms at any time. Updated versions will be posted on our website with a revised “Last Updated” date.

14. Contact Information

For questions, concerns, or support, contact us:

📧 help@dustbunniescleaning.ca
📞 877-355-3878
🌐 Dust Bunnies Cleaning (Ontario, Canada)

Privacy Policy

Last Updated: November 26, 2025

This Privacy Policy explains how Dust Bunnies Cleaning (“Company,” “we,” “our,” “us”) collects, uses, stores, and protects personal information when you visit our website or use our residential cleaning services in Ontario, Canada.

By accessing our website or booking a service, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

Provided directly by you when booking a cleaning service or contacting us:

• Full name

• Email address

• Phone number

• Home address

• Payment information (processed securely by third-party providers)

• Any notes or instructions you provide regarding your home or service

1.2 Website & Usage Data

Collected automatically when you use our website:

• IP address

• Browser type

• Device information

• Pages viewed

• Cookies (see section 6)

This information helps us improve our website and customer experience.

2. How We Use Your Information

We use your personal information to:

• Provide and manage cleaning services

• Send booking confirmations, reminders, and updates

• Process payments

• Communicate about changes, promotions, or service-related messages

• Improve website performance and customer experience

• Maintain safety, security, and quality assurance

We do not sell or share your personal information with third parties for marketing purposes.

3. How We Share Information

We may share your information only in the following circumstances:

3.1 Service Providers

Trusted partners who help us operate our business, such as:

• Payment processors

• Scheduling/booking software

• Email/SMS communication tools

These providers only receive the information necessary to perform their services.

3.2 Legal Requirements

We may disclose information if required by:

• Law or regulation

• Subpoena

• Court order

• Law enforcement request

3.3 Business Operations

If the company is involved in a merger or sale, your information may be transferred as part of the business assets.

4. How We Store & Protect Your Information

We take reasonable technical and administrative measures to safeguard your personal information, including:

• Secure encrypted payment processing

• Access controls

• Data minimization

• Regular security monitoring

However, no online transmission is 100% secure. We encourage you to use caution when submitting personal information online.

5. Your Rights (Ontario & Canada – PIPEDA)

Under Canadian privacy laws, you have the right to:

• Access your personal information

• Request corrections

• Withdraw consent (may affect service ability)

• Request deletion of certain data

• Ask how your data is stored or used

To make a request, contact us at: help@dustbunniescleaning.ca

6. Cookies & Tracking

Our website may use cookies to improve user experience, including:

• Remembering preferences

• Tracking website analytics

• Improving website performance

You may disable cookies in your browser settings, but some website features may not function properly.

7. Retention of Information

We retain personal information only as long as necessary to:

• Provide services

• Maintain business records

• Meet legal, tax, or regulatory requirements

After this period, information is securely deleted.

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for:

• Content on those websites

• Privacy practices of third parties

• Any data you share on external sites

We encourage you to review the privacy policies of any linked websites.

9. Children’s Privacy

Our services are not directed toward individuals under 16.
We do not knowingly collect personal information from minors.

If you believe a minor has provided information to us, contact us and we will delete it.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Updated versions will be posted on our website with a revised “Last Updated” date.

11. Contact Information

For questions, concerns, or privacy requests, contact us:

📧 help@dustbunniescleaning.ca
📞 877-355-3878
🌐 Dust Bunnies Cleaning — Ontario, Canada